1. We accept your products not more than 15 days, after products have arrived Thailand. Otherwise, you will be charged storage fee for 10% of delivery/month
2. Our responsibility will be terminated when products are delivered and confirmed by receiver’s signature which you can check 24 hours online.
3. We will be responsible only products that have pictures and video clip of product’s arrival.
4. If you have any questions or cannot see your products picture or video clips, please contact 1-800-995-4788

 

** We will not take responsibility in the following cases **

1. Products that tracking has specified as delivered but no pictures or video clips have been taken by us, so you should check that photos or clips have been taken of your products.
   
2. Packages that are incomplete but there are photos available. Please check first with US warehouse. There is an additional fee of 10% of product price to have us check for your product.
3. Inaccurate orders.
4. Prohibited products.
5. Concealed products that were sent with other products without notifying us.
6. Incorrect shipping address.
7. Damaged/defected products.
   • If your products are fragile, you should make sure that the packaging is sufficient and the package is ready for delivery. We provide service to support this capacity.

 

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